Job Title: Customer Service Representative - Logistics

Schedule: Monday-Friday, 10:00 AM - 6:30 PM
Location: [Insert Location]
Employment Type: Full-Time

Position Summary

We are seeking a detail-oriented and proactive Customer Service Representative (CSR) with experience in logistics to join our team. The ideal candidate will manage customer accounts, coordinate orders and shipments, and ensure timely and accurate communication between clients and internal teams.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to orders, shipments, and account management.
• Coordinate and monitor order processing, shipping schedules, and delivery timelines.
• Maintain accurate records of orders, shipments, and customer interactions in the system.
• Communicate effectively with internal departments (warehouse, logistics, sales) to resolve issues and ensure smooth operations.
• Handle customer complaints and provide timely resolutions while maintaining a high level of professionalism.
• Prepare and update reports related to order status and account activities.

Qualifications

• Experience: Minimum 1 year in a logistics customer service or related role.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and familiarity with ERP or logistics systems.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Experience

• Import/export logistics knowledge.
• Account management experience in a logistics or supply chain setting.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.